Last updated: September 2026
1. Consumer Rights
Under the Australian Consumer Law, you are entitled to a refund, repair or replacement for goods that are faulty or significantly not as described. This Refund Policy is in addition to those statutory rights and does not limit them.
2. Damaged or Incorrect Items
If your item arrives damaged or is incorrect, please contact us at hello@blossomskinandhealth.com within 7 days of receipt with photos. We will arrange a free replacement or a full refund.
3. Product Defects
For manufacturing defects, please contact us within 14 days of receipt. We will arrange a replacement or refund, with return shipping covered by us.
4. Change of Mind
Due to the nature of dietary supplements, returns and refunds for opened products or change of mind are generally not accepted. For unopened and undamaged products, requests within 7 days of receipt may be considered; return shipping is at the customer’s expense in such cases.
5. Refund Process
Once a refund is approved, it will be processed to the original payment method within 5–10 business days. Timing may vary depending on your payment provider.
6. How to Return
Please contact hello@blossomskinandhealth.com before returning any item and ship to the address we provide. Items returned without prior contact may not be processed.
7. Order Cancellation
Orders cancelled before dispatch are fully refunded. Once dispatch has begun, this Refund Policy applies.
8. Contact
For refund and return enquiries, please contact us at hello@blossomskinandhealth.com. We are based in Sydney, Australia.